Refund & Cancellation Policy
We highly value customer satisfaction and want you to be completely happy with your purchase. Below, you’ll find our detailed return and cancellation policy, designed to reflect the unique nature of our products.
1. Cancellation of Your Order
- Customers have the option to cancel their order at any time before shipment. In the event of a cancellation, the full order amount, including shipping costs, will be refunded. The refund will be processed using the same payment method that was used for the original transaction. Please note that processing the refund typically takes 7 to 10 business days.
2. Return of Products
- As our products are food items, returns are only accepted if the product is unopened, undamaged, and in its original condition. Return requests must be submitted within 14 days of receiving the order. Refunds will be processed using the same payment method used for the purchase and will follow the same processing times as cancellations.
- Please note that items returned damaged or not in their original condition cannot be refunded. If a product is deemed non-returnable, we will inform you and return the product to you.
3. Application for Cancellations and Returns
- For fast and easy processing, we offer a dedicated form for cancellations and returns on our website. Our customer service will promptly review your request and inform you of the next steps.
4. Additional Information
- Refund processing time: Refunds are generally processed within 7 to 10 business days after your cancellation or return has been reviewed and processed by our team.
- Shipping costs: In the event of a cancellation before shipment, we will cover the full shipping costs. If a return is necessary due to a quality defect or delayed delivery, we will cover the return shipping costs.
- Special return conditions: If the product was paid for with a gift voucher, the refund will be issued in the form of a new gift voucher for the refund amount.
- Liability for depreciation: You are only liable for any depreciation of the products if this depreciation is caused by handling the products in a way that was not necessary to check the nature, characteristics, and functionality of the products.